Apple has begun rolling out the final build of iOS 11 to all iPhone and iPad owners worldwide following months of beta testing. On the surface, iOS 11 might not look like a significant update, but when you look inside, there are a lot of new things that encourage you to update your device.
However, we have started to hear some of the issues that iPhone owners are facing with iOS 11 on launch day. One such problem is the Message app freezing and crashing issue. A lot of users have reported that the stock Messages app crashes, preventing them from sending and receiving text messages on their device.
In this article, we will show you how to fix Messages app crashing and freezing issue on your iPhone running iOS 11. Before we begin, note that you can get the update now by heading to Settings > General > Software Update and check for updates.
Force quit the app and re-launch it
Before trying to do anything to deal with the situation, the first thing you need to do is force quit the app and then re-open it. The process is pretty simple and we will show you how in the section below.
Step one: First off, if your Messages app freezes and crashes on your iPhone, double press the home button
Step two: The App Switcher will show up, so you simply need to swipe up on the Messages app card to force quit the app
Step three: Once you are done, turn off your iPhone and then re-launch the app to see if the problem is fixed.
Reboot your iPhone
A reboot may help you fix some minor issues on an iPhone. In this case, you can perform a reboot to deal with the Messages crashing and freezing issue on your device. If you now own an iPhone 7 or iPhone 7 Plus, the method used to reboot your device is slightly different than past iPhone models.
Step one: First off, press and hold down the On/Off button on the right side of your device and then hold down the Volume button (make sure you keep the On/Off button pressed)
Step two: Once you are done, keep holding both buttons until you see the Apple logo (if you now own an iPhone 8 or iPhone 8 Plus, press and quickly release the Volume Up and Down button, and then hold down the side button until the screen displays the Apple logo).
Clean up the mess
If you frequently receive photos via the stock Messages app on your device, it’s time to do a little bit of cleaning to fix the issue. However, make sure you back up all of your messages before moving ahead.
iOS 11 introduces Auto-Delete Old Messages, a great feature that automatically removes old messages that were sent over a year ago. To enable the feature, head to Settings > General > iPhone/iPad Storage > Messages > Enable.
Reset your device to factory settings
If none of the above-mentioned solutions work for you, the best shot is to reset your device to its factory settings. Note that doing this will not remove any data and content on your device. Instead, it will wipe out all the logins and Wi-Fi passwords. Here is how.
Step one: Launch the Settings app on your device and then tap on General
Step two: Once you are done, hit Reset and then tap on Reset All Settings.
Also read: iOS 11 and its five best secret features
Got any questions? Let us know in the comments below.